Train or station: who handles the report?

For an item left at a station, look up the station on National Rail and check "Station managed by". The station manager can differ from the company whose train you took.

For a train, check the operator on your journey details. National Rail's directories help you find the company; National Rail Enquiries does not handle lost property itself.

Choose the LNER reporting route

The Scotland instruction can overlap with the named-station route. If both describe your journey, ask LNER which service to use rather than sending duplicate reports.

Location or journeyWhere LNER directs you
London King's Cross, Leeds, Edinburgh Waverley or Glasgow Central, including trains to these stationsLostProperty.org, through the link on LNER's page.
Other locations across the LNER routeMissingX, through LNER's page.
A train to Scotland, other than one terminating at Edinburgh WaverleyLNER separately directs these cases to ScotRail.

Have these details ready

Use this as a preparation checklist, then follow the fields in the official form.

  • Date, approximate time, departure station and destination.
  • Train or station location, plus carriage and seat if you remember them.
  • Item type, colour, brand and a distinguishing mark or label.
  • Contact details for the reporting service. Keep any reference it gives you.

Wait for a confirmed match before travelling

LNER says items handled by its lost-property hub are stored at Newark Northgate for 12 weeks. Collection or paid courier return is available. Other services may have different arrangements.

Once a match is confirmed, ask where to collect the item, what identification or proof of ownership to bring, and whether there is a charge.

For another train company, use the National Rail directory. These LNER arrangements do not cover Northern Ireland rail services, theft or emergency assistance.

Official information